About Us

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Contact Info

  • Chicago 12, Melborne City, USA
  • (111) 111-111-1111
  • Example@gmail.com
  • Week Days: 09.00 to 18.00 Sunday: Closed

Refund and Returns Policy

1. Overview

This Refund and Returns Policy explains the terms under which Locka SEO (“we,” “us,” or “our”) offers refunds, cancellations, and adjustments for orders placed on lockaseo.com. As we provide SEO and digital marketing services rather than physical goods, our refund process differs from that of a typical retail store; please read this policy carefully before placing an order.

2. Refund Eligibility

You may request a full refund within 7 days of your purchase, provided that work on your order has not yet begun. Once we have started work on your order (including research, drafting, translation, campaign setup, or any other preparatory or delivery work), the order is no longer eligible for a full refund under this timeframe, and any refund will be considered on a case-by-case basis, reflecting the proportion of work already completed.

3. Non-Refundable Situations

Refunds will generally not be granted in the following situations:

  • The requested refund is submitted more than 7 days after purchase and work has already commenced;
  • The service has been fully delivered and accepted;
  • The delay or issue was caused by incomplete, inaccurate, or late information, files, or instructions provided by the client;
  • The client changes their mind after work has substantially progressed or been completed; or
  • The order involves a custom, bespoke, or expedited service explicitly marked as non-refundable at the time of purchase.

4. How to Request a Refund

To request a refund, please contact us at info@lockaseo.com with your order number, the date of purchase, and the reason for your request. We may ask for additional information to process your request.

5. Refund Processing

Once a refund request is approved, we will process it within a reasonable timeframe, typically within 7-14 business days. Refunds will be issued to the original payment method used at checkout, unless otherwise agreed. Please note that your bank or payment provider may take additional time to reflect the refunded amount in your account.

6. Cancellations

You may request to cancel an order before work has begun by contacting us using the details below. If work has already started, cancellation may be subject to a partial charge reflecting the work completed up to that point.

7. Changes to This Policy

We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

8. Contact Us

If you have any questions about this Refund and Returns Policy, please contact us at info@lockaseo.com.